Refund policy
Last Updated: July 2026
At NEVE, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, unworn, unwashed, with all original tags and packaging attached.
- Items showing signs of wear, washing, damage, or alteration cannot be returned.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items marked as non-returnable
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you'd like a different size or color, please contact us. Exchanges depend on stock availability.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.